Terms of service

Pawsome Bandits Store Policy

Order Processing & Shipping

We strive to process and ship all orders as quickly as possible. Typically, orders are dispatched the next business day after the order is placed. Orders over £40 qualify for free Royal Mail 48h delivery and come with a small gift for your beloved pets. For every penny you spend, you will receive something to chew - and even more!

You will receive an order confirmation email and a shipping confirmation email once your order has been dispatched. However, please note that order confirmation and shipment emails may not always be delivered to Apple-related email addresses (me.com, mac.com, icloud.com). We recommend using a different email provider to ensure you receive all updates. Regardless, all orders will be processed and shipped, and customers will receive a separate email from Royal Mail containing the tracking number. Additionally, any earned rewards will be added to your account as expected.

Rewards Program

Our rewards program allows you to earn points Bandit Points (BP) on your purchases and redeem them for discounts.

  • Earn 3 BP for every £1 spent.
  • 100 BP = £1 discount on future purchases.
  • Delivery costs do not convert into BP.
  • To start collecting points, sign in to the rewards widget located in the bottom right corner of our website.
  • Your rewards widget also contains a referral link. When your referral makes a purchase using your link, they receive a £3 discount, and you will also receive a £3 discount in your account once their order is completed.

For business orders exceeding £400, please contact us directly for further assistance.

Returns & Refunds

No returns.

Damaged or Incorrect Items

If any accessories (not chew toys) arrive broken or if you receive an incorrect item, please contact us so we can discuss a resolution.

Lost Packages

If your package has not arrived within the estimated delivery timeframe, please check your Royal Mail tracking link. If you need further assistance, contact us, and we will help locate your order.

Privacy & Security

We respect your privacy and protect your personal information. Your data will never be sold or shared with third parties, except where necessary for order fulfillment (e.g., Royal Mail for shipping).

If you have any questions, feel free to contact us. Thank you for choosing Pawsome Bandits!