Return & Refund Policy

Last updated: 15 August 2026

At Pawsome Bandits, we want you and your furry bandit to be happy with your purchase. If you are not completely satisfied with your order, please read our return and refund policy below.

Returns

You have the right to request a return within 14 days of receiving your order, provided the item is eligible for return.

To be eligible for a return, items must be:

• Unused and in their original condition.
• In their original packaging, where applicable.
• Free from damage, stains, odours, or signs of use.
• Returned with proof of purchase or your order details.

For hygiene and safety reasons, items that have been used by a pet may not be eligible for return, unless the item is faulty or defective.

How to Request a Return

Before sending anything back, please contact Pawsome Bandits through our website with:

• Your order number.
• The item(s) you wish to return.
• The reason for the return.

Please wait for confirmation and return instructions before sending your item back.

Return Postage

Unless the item is faulty, damaged, incorrect, or not as described, the customer is responsible for the cost of returning an unwanted item.

If an item is faulty, damaged, incorrect, or not as described, please contact us before returning it so that we can help resolve the issue.

Refunds

Once we receive and inspect your returned item, we will notify you whether your refund has been approved.

If approved, the refund will be issued to the original payment method.

Please allow several working days for the refund to appear in your account, depending on your bank or payment provider.

Faulty or Damaged Items

If your item arrives damaged or develops a fault, please contact us as soon as possible.

We may ask you to provide photographs or other information to help us assess the issue. Where appropriate, we may offer a replacement, repair, or refund.

Incorrect Items

If you receive an item that you did not order, please contact us as soon as possible. We will work with you to arrange the appropriate solution.

Items That Cannot Be Returned

For hygiene and safety reasons, we may be unable to accept returns of products that have been used, soiled, damaged, or otherwise unsuitable for resale, except where the item is faulty or your legal rights require otherwise.

Your Statutory Rights

Nothing in this policy affects your statutory rights as a consumer under UK law. Where applicable, you may have additional rights in relation to faulty, damaged, or misdescribed goods.

Contact Us

If you have any questions about returns or refunds, please contact Pawsome Bandits through our website.

Pawsome Bandits
A joy in every toy 🐾